Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Our Commitment to Privacy
At Nordtell, we are committed to protecting your personal data and being transparent about how we collect, use, and share your information. This Privacy Policy explains our data practices and your rights regarding your personal information in accordance with applicable privacy laws, including GDPR, CCPA, and other international privacy regulations.
1.1 Information You Provide to Us
We collect information you provide directly to us when you:
- Create an account or register with our service
- Purchase an eSIM or other products
- Contact our customer support team
- Subscribe to marketing communications
- Participate in surveys, contests, or promotions
- Provide feedback or reviews
This information may include:
Personal Information
- • Full name
- • Email address
- • Phone number
- • Account credentials
Transaction Information
- • Payment information
- • Billing address
- • Purchase history
- • Device information for eSIM
1.2 Information We Collect Automatically
When you use our services, we automatically collect certain information:
- Device information (model, operating system, browser type, unique device identifiers)
- IP address and approximate location information
- Usage data (pages visited, time spent, features used)
- Cookies and similar tracking technologies
- Log files and analytics data
- Network performance and connectivity data
We use your personal information for the following legitimate purposes:
Service Delivery
- • Process transactions and payments
- • Activate and manage eSIMs
- • Provide customer support
- • Send service-related communications
Improvement & Development
- • Analyze usage patterns
- • Troubleshoot technical issues
- • Develop new features
- • Optimize performance
Personalization
- • Tailor content and recommendations
- • Customize user experience
- • Provide relevant offers
- • Language and region preferences
Security & Compliance
- • Prevent fraud and abuse
- • Enforce our terms of service
- • Comply with legal obligations
- • Protect user safety
We do not sell your personal information to third parties for their marketing purposes.
We may share your information in the following circumstances:
Service Providers
Third parties that perform services on our behalf:
- • Payment processors (Stripe, PayPal)
- • Cloud hosting providers (AWS, Google Cloud)
- • Customer support tools
- • Analytics and marketing platforms
Mobile Network Operators
We share necessary information with network operators to provide eSIM connectivity services, including device compatibility data and activation details.
Legal Requirements
When required by law, legal process, court order, or to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business.
Depending on your location and applicable laws (including GDPR, CCPA), you may have the following rights:
Data Access & Control
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
Processing Control
- Restriction: Limit how we use your data
- Objection: Object to certain processing
- Consent withdrawal: Withdraw consent where applicable
- Opt-out: Unsubscribe from marketing communications
How to Exercise Your Rights
To exercise these rights, please contact us at:
Please note that some requests may be subject to verification of your identity and may be limited by applicable laws or legitimate business interests.
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- • SSL/TLS encryption in transit
- • AES-256 encryption at rest
- • Multi-factor authentication
- • Regular security audits
- • Intrusion detection systems
Organizational Measures
- • Access controls and permissions
- • Employee training programs
- • Data minimization practices
- • Incident response procedures
- • Regular compliance reviews
Important Security Notice
While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices.
Data Breach Response
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by applicable laws, and provide guidance on protective measures you can take.
We operate globally and may transfer your personal information to countries other than your own, including:
European Union
GDPR compliance
United States
Adequate safeguards
Other Countries
Standard contractual clauses
Transfer Safeguards
We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses, adequacy decisions, and other legally recognized transfer mechanisms to protect your personal information.
Age Restriction
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 16 without parental consent, we will delete that information promptly.
Verification Process
We may implement age verification measures where required by law. Users may be asked to confirm their age during account registration.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- • Minor changes: Updated "Last modified" date on this page
- • Material changes: Email notification to registered users
- • Significant changes: Prominent notice on our website
- • Legal requirement: Additional notice as required by law
Your Continued Use
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, please discontinue use of our services.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
General Inquiries
Data Protection Officer
Supervisory Authority
If you are located in the European Union and have concerns about our data practices that we cannot resolve, you have the right to lodge a complaint with your local data protection authority.
Questions About Your Privacy?
We're committed to transparency and protecting your privacy rights. If you have any questions or concerns, our privacy team is here to help.